Hosting & website support
A form stops sending. Pages take too long to load. An update breaks something. We help find the cause, put it right and look after the routine technical work.
Tell us what needs attentionWhere we can help
From cPanel hosting to Linux VPS servers, we help with setup, troubleshooting and ongoing care.
We configure cPanel accounts, domains, DNS records, databases and HTTPS certificates. On a Linux VPS, we can set up and maintain the web server and application services. We also help move websites or adjust hosting as traffic grows.
We monitor uptime and performance, maintain server updates and manage access. We also help set up firewalls and malware scanning so problems are easier to spot and address.
We agree on a backup schedule, how long copies are kept and where they are stored. We check the recovery arrangements and help restore the site if needed.
We fix errors, update content and make small design changes. We improve loading speed, clean up databases and help add new features or connections to other tools. A test copy of your website lets us check changes before they go live.
Getting started
If something has gone wrong, tell us when it started and what changed. For ongoing support, we will review the website and hosting before proposing a plan.
We handle the technical work and coordinate with your hosting provider, giving you one place to start when something needs attention.
Before we start, you know what we will maintain, the support hours, how to contact us and the response times agreed for urgent problems.
Ask about website supportNo. We help choose, set up and manage hosting from third-party providers, including shared cPanel hosting and Linux virtual private servers (VPS).
Often, yes. We first check its technology, condition and available access, then explain what we can maintain or fix.
Contact us with the website address and what you are seeing. We will confirm when we can help and what to do next. Support hours and urgent response times are set out in your plan; 24/7 cover is not included as standard.
Not unless the quote says so. Hosting charges, licences and paid security services are listed separately from our work.
No provider can rule out every outage or incident. Monitoring, backups and a recovery plan help identify problems and respond to them.
Not necessarily. If the current setup is suitable, we can work with it. If we recommend moving, we explain why and plan the move with you.
We review your hosting and access, then recommend suitable monitoring, firewalls, malware scanning and a test copy for changes. DDoS protection is provided through your host or a security service. Your plan sets out the tools, updates and provider subscriptions included.